The Problem
In the appliance repair trade today, we have too many parts changers and not enough technicians. Even many experienced techs don’t know the fundamentals and technology we’re working with on modern appliances today. I’m talking about things like basic electricity, circuits, reading schematics, knowing how to troubleshoot, motors, microcomputer control systems.
What this means: you’re probably not going to find techs to hire with the skills you need to grow your business.
The Solution
Hire based on character and then add the technical skills cost-effectively with Master Samurai Tech online training.
Many multi-tech businesses are successfully using our innovative training to improve the proficiency of their current techs and to grow their businesses. They choose candidates with a good work ethic, positive comportment, and basic technical aptitude (but little to no appliance repair experience) and then enroll them at the MST Academy (either in the Tech Bundle or just start them with Core Appliance Repair Training).
For a period of time, they give them some time to work on their training as well as ride along with experienced techs. There are many ways to structure this, which you can read more about on our Employer Resource Page. Business owners often set a criteria of earning MST Certification in order to continue as an employee with the company.
The Proof
Here’s what Paul MacDonald, Director of Customer Service & Service, Yale Appliance & Lighting in Boston, MA, had to say about using our training:
Hiring a technician is hard, building one is even harder. Master Samurai Tech Academy provides cutting-edge training and education to train new and existing technicians in basic theory of appliance repair. MST helps us weed out those that shouldn’t become techs. We give all new hires 90 days to pass the MST Technician’s Bundle. Those that fail don’t make the team.
MST works! The courses are thorough, comprehensive and relevant. The quizzes and final exam are tough and the teachers strict but not as tough as today’s appliances and the customers we serve. Customers deserve the best repairs, MST is the best on-line appliance repair training program. MST has helped us build 7 new techs in less time than we could have done on our own. We’re working on building 2 more with MST. We also use the Core course for skills updating of existing technicians.
Todd Daganaar, President of Nebraska Home Appliance, a successful appliance repair company with 9 technicians and growing, has been using MST online training for several years now.
Learn More
Click here to read more about using Master Samurai Tech’s online training for your employees.
We do offer discounts for multi-tech operations. Click here for more information.
Ready to sign up? Click here to enroll.
Contact us if you have any further questions!